by Tomás Freyer | Jan 9, 2023
Unique People Database (UPD).
Development of the system for the management of the centralized database of the different clients and prospects of Grupo Sancor.
Location: Argentina
Client: Sancor Seguros
Industry: Insurance
Service: Dedicated Teams
Expertise: Software Development
Technologies: .Net, N Hibernate, SQL Server
Solution
Through the Scrum methodology, an iterative and exponential software development process was elaborated, dividing the project into three main parts.
Once the division was done, teams with knowledge in different technologies were formed, adjusting to the requirements of each development phase, with biweekly iterations to provide the greatest possible agility to the project.
Due to the importance of this project for the company, the team had to integrate and adapt quickly to the client’s regulations and work philosophy. Agility and flexibility were key points.
Background
Founded in 1945, Grupo Sancor leads the insurance market as the company with the highest turnover in the industry, achieving a 9.8% share.
It is also present in Uruguay, Paraguay, Brazil and Colombia, making it one of the most important insurance companies in the Southern Cone.
Challenges
Grupo Sancor has three business lines: Insurance for individuals and companies, LRI (labor risk insurance) and Prevención Salud (prepaid medicine).
Each has its own customer and prospect base. The company needed to unify all these records in a single centralized database to have greater visibility for future commercial and management initiatives.
Business Objective
Understanding that each business unit has its own value proposition, management and commercial structure, it was necessary to achieve an efficient coexistence between them, this implied understanding if a person was a client of any vertical of Grupo Sancor.
For this, it was necessary to eliminate the company’s silos, democratizing the information on transactions and services contracted by users. At the same time, this platform needed to be able to process large amounts of data for subsequent analysis.
Results
Integration of the different databases of the company’s various groups in the Unique People Database (UPD), thus increasing the visibility of the business over the customer base for different commercial initiatives.
Background
Founded in 1945, Grupo Sancor leads the insurance market as the company with the highest turnover in the industry, achieving a 9.8% share.
It is also present in Uruguay, Paraguay, Brazil and Colombia, making it one of the most important insurance companies in the Southern Cone.
Challenges
Grupo Sancor has three business lines: Insurance for individuals and companies, LRI (labor risk insurance) and Prevención Salud (prepaid medicine).
Each has its own customer and prospect base. The company needed to unify all these records in a single centralized database to have greater visibility for future commercial and management initiatives.
Business Objective
Understanding that each business unit has its own value proposition, management and commercial structure, it was necessary to achieve an efficient coexistence between them, this implied understanding if a person was a client of any vertical of Grupo Sancor.
For this, it was necessary to eliminate the company’s silos, democratizing the information on transactions and services contracted by users. At the same time, this platform needed to be able to process large amounts of data for subsequent analysis.
Results
Integration of the different databases of the company’s various groups in the Unique People Database (UPD), thus increasing the visibility of the business over the customer base for different commercial initiatives.
Would you like to join Huenei’s Tribe?
by Tomás Freyer | Jan 9, 2023
Development of the Banco Supervielle mobile application, which would allow the bank to improve its position and offer its customers the best user experience.
Location: Argentina
Client: Banco Supervielle
Industry: Bank & Financial Services
Service: Turnkey Projects
Expertise: Software Development
Technologies: Phone-Gap
Solution
A turnkey project was carried out through the complete development cycle of the Supervielle Mobile application, starting with the initial conceptualization and analysis of the scope, continuing with the entire design and prototyping process of the application, guided by the best practices of UX/UI, facilitating the navigability of users.
Subsequently, the entire construction stage was completed using a multidisciplinary team and agile methodologies. Later, in the Testing & QA stage, all the necessary tests were performed to guarantee the security, functional and non-functional aspects of the application, ending with the launch and evolutionary corrective maintenance.
Background
Banco Supervielle is among the 10 largest private banks in Argentina. It has a long history in the Argentine financial system with 130 years of operating in the country, and a leading competitive position in certain attractive market segments.
Supervielle was challenged to keep up with the latest trends and preferences of its customers, thus improving the quality of service.
Challenges
The bank needed to launch to the market an agile, aesthetic and reliable platform that offered users a great experience, for this, it was necessary to use a single source code, thus favoring the maintenance and optimization of the platform.
In this way, the agility and quality of the service could be increased in the event of having to carry out maintenance and / or continuous improvement tasks.
Business Objective
As one of the main banks in the country, it needed to improve the experience and quality of service to a growing clientele in preference to digital media, so they needed to create a mobile application that was compatible with current operating systems (IOs, Android and Windows Phone), maintaining the same experience across channels.
In turn, this platform had to be powerful enough to process the large number of transactions and operations of all its customers, such as payments, loan applications, card payments, etc.
Results
Creation of a top application that successfully meet the highest standards, both in the banking sector and in the software development industry.
The Supervielle Mobile application allowed to substantially improve the quality of the service provided by the bank to end-users, allowing them to save time, money, and effort in having to go to a bank to carry out financial operations.
From the bank’s point of view, it not only strongly loyalty to its customers, but also obtained real-time information on how its users operate, allowing it to improve the service and include more features that generate more added value.
Background
Banco Supervielle is among the 10 largest private banks in Argentina. It has a long history in the Argentine financial system with 130 years of operating in the country, and a leading competitive position in certain attractive market segments.
Supervielle was challenged to keep up with the latest trends and preferences of its customers, thus improving the quality of service.
Challenges
The bank needed to launch to the market an agile, aesthetic and reliable platform that offered users a great experience, for this, it was necessary to use a single source code, thus favoring the maintenance and optimization of the platform.
In this way, the agility and quality of the service could be increased in the event of having to carry out maintenance and / or continuous improvement tasks.
Business Objective
As one of the main banks in the country, it needed to improve the experience and quality of service to a growing clientele in preference to digital media, so they needed to create a mobile application that was compatible with current operating systems (IOs, Android and Windows Phone), maintaining the same experience across channels.
In turn, this platform had to be powerful enough to process the large number of transactions and operations of all its customers, such as payments, loan applications, card payments, etc.
Results
Creation of a top application that successfully meet the highest standards, both in the banking sector and in the software development industry.
The Supervielle Mobile application allowed to substantially improve the quality of the service provided by the bank to end-users, allowing them to save time, money, and effort in having to go to a bank to carry out financial operations.
From the bank’s point of view, it not only strongly loyalty to its customers, but also obtained real-time information on how its users operate, allowing it to improve the service and include more features that generate more added value.
Would you like to join Huenei’s Tribe?
by Huenei IT Services | May 14, 2021
Development of corporate Sharepoint Portal for the management and distribution of information among different business areas.
“We were able to create and standardize a Document Management process for projects. Our work involved three stages: Design and conceptualization, Customization and commissioning, and lastly, Training.”
Pablo Nucciteli – Software Project Manager
Location: Global
Client: ABB
Industry: Capital Goods
Service: Turnkey Projects
Expertise: Software Development
Technologies: Microsoft Sharepoint
Background
ABB is a global engineering company providing hardware and software solutions for different areas, such as electrification, robotics, automation, motion, etc.; it is among the most highly renowned companies in the industry with more than 140,000 employees in over 100 countries.
The company needed to optimize and accelerate production times; this goal was key to improving information and data sharing processes among its different departments.
Challenges
ABB is made up of a large number of highly specialized departments, all of which are deeply interconnected. The company needed to improve information management among its departments; a key element of this improvement was updating its management portal, which was becoming outdated.
Our challenge was to put together a platform capable of centralizing, sharing and protecting relevant information from production processes, as well as from the continuous requirements that the company handles on a daily basis.
Business objective
The company was seeking a product able to surpass its current management portal in every way, achieving effective document management within one or more business divisions, while ensuring security and privacy.
Together with ABB, we decided to implement a powerful collaborative work platform, improving communication among employees, as well as automating internal processes.
Based on ABB’s requirements, we developed a Sharepoint Portal with sites and subsites for the company’s different business areas as well as general information, product and process characteristics for each division and their corresponding Business Units and Applications Group.
This helped achieve improvements in terms of project management, reporting, documentation and requirement management.
Thanks to having centralized information, correctly configured and distributed among the company’s divisions and business areas, and protected under strict security standards, ABB was able to shorten production times by streamlining communication among its departments, which resulted in a general increase in productivity.
by Huenei IT Services | May 11, 2020
Development of a native e-commerce application for Android and IOS devices for one of the main retailers in Latin America.
Location: Chile, Argentina, Colombia.
Client: Falabella.
Industry: Retail.
Service: Dedicated Teams.
Expertise: Mobile Development.
Technologies: Java Android and Objective-C.
Background
Group Falabella is one of the main retailers in Latin America who decided to deepen their e-commerce strategy by developing a native application for IOS and Android devices, seeking to implement an on-channel strategy that would allow it to achieve its business objectives.
Challenges
Falabella sought to offer an excellent mobile experience to its clients through an application that meets the highest standards in the industry, following the best practices of UX/UI.
Business Objective
Offer a large stock of products with as much information as possible: images, description, price, etc.
Possibility of updating information in real time.
Integration with other modules that allow the purchase of products, such as stock management, logistics, collections, etc.
A multidisciplinary team was formed, capable of carrying out the analysis and technical design of the solution, taking into account the integrations and processes to be run from the back-end.
For the front-end, diagrams, mocks and navigation prototypes were made so as to cover the end-to-end user experience.
A native development for IOS and Android was carried out, complying with the best development practices, as well as code review and testing planning and execution.
Once the solution was commissioned, corrective/evolutionary maintenance was performed, as well as general support for the app.
An application aligned to quality and usability standards was launched on the market, having an attractive design, as well as a high focus on the user experience, being able to guide you through the entire app.
The application was quickly adopted by users, generating an increase in channel traffic, as well as transactions made through it.
The application received the 2015 Chile e-Commerce Award for the best mobile e-commerce application of the year.
by Huenei IT Services | May 7, 2020
UX/UI Design for
Mobile App
Improving user experience through the development of a mobile application necessary for the management of inventory of oil supplies.
Location: Argentina.
Client: YPF.
Industry: Energy, Materials & Public Services.
Service: Turnkey Projects.
Expertise: UX/UI Design Services.
Technologies: Ionic for Android, iOS.
Background
Yacimientos Petrolíferos Fiscales (YPF) is the Argentine energy company dedicated to the exploration, exploitation, distillation, distribution and production of electrical energy, gas, oil and derivatives of hydrocarbons, and the sale of fuels, lubricants, fertilizers, plastics and other products related to industry.
When beginning the intervention works in an oil well, the staff needs to schedule the provision of the materials on precise dates. This is done through an application from the available technological devices and equipment, this application had to be easy and intuitive to use for all the operators of the energy platform.
Challenges
The company needed to provide its technological and operational team with the possibility of streamlining tasks related to the management of the oil platform, mainly in terms of requesting materials, managing inventories, and entering different kinds of requests, among others. For this purpose, a SaaS application was necessary which was supported by any device, both in the power plant and in adjacent offices.
Plant operators work under demanding conditions where their safety is prioritized, with many protocols to be followed in order to ensure their protection. Therefore, their work applications had to be conceived as easy to use, minimizing the time necessary to do their daily tasks, as well as the margin of error in general operations.
Business Objective
YPF needed an application with high levels of usability, which effectively integrated with the rest of the complex management platforms. It had to be able to operate offline, and upon regaining connectivity, it had to send information in an orderly manner to the central servers.
The company was also seeking to increase the effectiveness and productivity of the team by reducing time in their tasks, so an interface was designed that allowed the user to be guided more quickly through development, facilitating ordering and requests.
In addition to the professionals necessary in the development of the mobile application, a sub-team specialized in creating the user experience and interface was formed, aimed at developing a comfortable and simplified browsing experience. The word “agility” was key at all times, since the time factor is crucial for plant operators.
The UX/UI team created an interactive prototype using the “Just In Mind” tool, which validated all the hypotheses proposed by the design team; demoing on-site with plant operators. Once the final design was validated, the application was developed, receiving fewer changes and requests from the client since its operation was almost completely validated.
YPF was satisfied with the launch of the application, which all its parameters in terms of usability, increased productivity, reduced task management time, among others, both from the plant operators team and from the adjacent offices.
It also brought about savings in terms of time and resources (financial, resources) in the production of the application, since thanks to the use of the interactive prototype, changes and optimizations were achieved in a mock-up that, after being validated, was fully developed.
