by Tomás Freyer | Jan 11, 2023
Corrective and Evolutionary Maintenance Project.
Architecture and development of a solution for sending massive emails through a microservice, corrective and evolutionary support of the application.
Location: United States
Client: Quantified
Industry: Information Technology
Service: Dedicated Teams.
Expertise: Software Development
Technologies: Ruby on Rail Java Angular
Solution
We developed a Ruby on Rail microservice connected to AWS that allows the management of notifications to platform users. Support is provided for incidents in production and incident management.
Background
Quantified is an AI-Powered Coaching Platform for Improving conversations. Quantified help customer-facing teams have better conversations, create better customer experiences, and generate more revenue.
Challenges
The client was looking for a strategic partner to increase its development team for new features and incident management in production.
Business Objective
Have a microservice that allows the management of notification emails to users in a centralized way, corrective and evolutionary development of the developed application, architectural support of solutions to improve experiences.
Results
The client achieved the stabilization of communications sent to platform users and has the flexibility to configure notifications by type, frequency and users.
Background
Quantified is an AI-Powered Coaching Platform for Improving conversations. Quantified help customer-facing teams have better conversations, create better customer experiences, and generate more revenue.
Challenges
The client was looking for a strategic partner to increase its development team for new features and incident management in production.
Business Objective
Have a microservice that allows the management of notification emails to users in a centralized way, corrective and evolutionary development of the developed application, architectural support of solutions to improve experiences.
Results
The client achieved the stabilization of communications sent to platform users and has the flexibility to configure notifications by type, frequency and users.
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by Tomás Freyer | Jan 11, 2023
Real time processing + Cloud Storage Optimization.
McAfee wanted to design, develop and implement a new cloud-based technical architecture that would allow them to find a balance between storage costs, real-time processing capacity and improved response time.
Location: United States
Client: McAfee
Industry: Information Technology
Service: Discovery / Agile Dedicated Teams.
Expertise: Software Development
Technologies: AWS Archit., S3 Bucket, GLUE (ETL), PySparkSQL, Redshift, Python 3.7, Bash, Parquet Files, AWS Athena, Kafka bus.
Solution
We created a security cloud solution based on AWS to provide monitoring, detection, response and investigation capabilities to enterprise customers. As part of the monitoring and detection capabilities, the system collects telemetry from endpoints that is used to understand different activities running on user machines. The main goal of the system, known as Data Collection Funnel, is the instrumentation, transfer, translation and storage of the endpoint telemetry in real time.
Background
McAfee is a software company specializing in computer security, its best known product is antivirus.
Challenges
The client was not satisfied with the level of response that it was providing to its clients when faced with new virus threats on the computers protected by its computer virus protection product. The non-processing of information in real time, together with the cost associated with the high volume of storage of this information meant an impediment to find a solution that satisfies the business.
Business Objective
Deliver to its customers a better response time to virus threats by collecting and processing information in real time to deliver it to their cyber-security teams as soon as possible.
Results
We have achieved both goals, a drastic reduction in storage cost and a great improvement in time response to face virus threats.
Background
McAfee is a software company specializing in computer security, its best known product is antivirus.
Challenges
The client was not satisfied with the level of response that it was providing to its clients when faced with new virus threats on the computers protected by its computer virus protection product. The non-processing of information in real time, together with the cost associated with the high volume of storage of this information meant an impediment to find a solution that satisfies the business.
Business Objective
Deliver to its customers a better response time to virus threats by collecting and processing information in real time to deliver it to their cyber-security teams as soon as possible.
Results
We have achieved both goals, a drastic reduction in storage cost and a great improvement in time response to face virus threats.
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by Tomás Freyer | Jan 10, 2023
Cancer Treatment Follow-up App.
In conjunction with the client we designed and implemented an automated testing strategy for software applications considered core to their business continuity.
Location: United States
Client: OZ
Industry: Information Technology
Service: Automated QA
Expertise: Dedicated Teams
Technologies: Ranorex, C#, Java Script
Solution
Automated tests were developed and implemented in the most critical software products aligned with a regression testing plan agreed with the Product Owner of each application.
Background
OZ is a global digital technology consulting and software delivery partner targeting the health care industry. They are software–natives with a fierce entrepreneurial spirit and decades of experience in digital innovation and disruptive technologies.
Challenges
The client wanted to improve the turnaround time in releasing new versions of their health care industry oriented software applications without sacrificing testing coverage to ensure the release of new stable versions.
Business Objective
Reduce release times of new versions while ensuring their reliability, with a focus on improving the user navigation experience.
Results
We were able to implement an automated testing practice improving time and reliability in the launching of new versions of their software products.
Background
OZ is a global digital technology consulting and software delivery partner targeting the health care industry. They are software–natives with a fierce entrepreneurial spirit and decades of experience in digital innovation and disruptive technologies.
Challenges
The client wanted to improve the turnaround time in releasing new versions of their health care industry oriented software applications without sacrificing testing coverage to ensure the release of new stable versions.
Business Objective
Reduce release times of new versions while ensuring their reliability, with a focus on improving the user navigation experience.
Results
We were able to implement an automated testing practice improving time and reliability in the launching of new versions of their software products.
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by Tomás Freyer | Jan 10, 2023
Evolutive Development and Process Optimization.
Refactoring and rebuilding the app in charge of the hierarchy of the sectors that make up the industry, assembling data mapping.
Location: United States
Client: Dassault Systèmes
Industry: Healthcare
Service: Dedicated Teams
Expertise: Software Development
Technologies: React and Java
Solution
Implementation of React technology, more recent for front end, because it is a more flexible technology, with more components and gives more possibilities, which provides portability and robustness attributes.
Background
Dassault Systèmes is a French software corporation providing solutions for science-based innovation (mathematics, chemistry, biology, physics…) that through software development has enabled to break down barriers and connect knowledge through multiple applications.
For more than 30 years they have been leading the global field in multidisciplinary solutions at multiple scales.
Challenges
Technology migration. The client relied on us, due to our extensive knowledge in the required technologies, to move from Java to React and get the best results as a consequence.
Business Objective
Optimization of the use of the database and improvement of its visual interface.
Results
In a state of on-going delivery times were met, customer satisfaction is constantly transmitted.
Background
Dassault Systèmes is a French software corporation providing solutions for science-based innovation (mathematics, chemistry, biology, physics…) that through software development has enabled to break down barriers and connect knowledge through multiple applications.
For more than 30 years they have been leading the global field in multidisciplinary solutions at multiple scales.
Challenges
Technology migration. The client relied on us, due to our extensive knowledge in the required technologies, to move from Java to React and get the best results as a consequence.
Business Objective
Optimization of the use of the database and improvement of its visual interface.
Results
In a state of on-going delivery times were met, customer satisfaction is constantly transmitted.
“The project is very attractive at the technical level, at the industry level, we were able to reach an agreement with the client and they were very satisfied, we gained their trust through proactivity and the proposals we brought them.“
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by Tomás Freyer | Jan 9, 2023
Testing of the “High Frequency Claims” application aimed at improving the quality of services of the insurer’s main lines of business.
Location: Argentina
Client: ACE Insurance
Industry: Insurance
Service: Dedicated Teams
Expertise: Software Development
Technologies: Testing & QA
Solution
A Testing & QA team was formed that could work remotely with other technology teams from Grupo ACE, which would be based in different countries, such as India and the United States. This team had to be seamlessly integrated and operate autonomously, thus ensuring compliance with the company goals.
In the planning and preparation stages, the methodologies and practices to be carried out were determined, i.e: functional, integration, regression and usability testing; guided by the high quality standards of our Testing team.
Background
Grupo ACE is one of the world’s largest insurance providers, with a presence in the main economies in Latin America and operating in Argentina since the 1990s, offering a series of services related to Life and Protection of Payments, Accidents and Health, Electronic Equipment, among others.
Since the quality of the service is one of the main pillars of the company, we needed to ensure the correct operation of certain digital channels so that the requests and suggestions of its clients could be processed correctly.
Challenges
The insurer has an application called “High-Frequency Claims”, where it manages the main claims from its clients. As the name implies, these claims, complaints, and suggestions are the most important and frequent and need to be addressed as quickly as possible by the company, thus offering the best possible service to its clients.
Grupo ACE needed to ensure the quality of the platform so that all complaints and requests from its users could be entered correctly and processed promptly by its customer service team.
Business Objective
The company sought to improve its customer service quality by identifying all possible failures in its High Frequency Claims platform, as well as its ability to efficiently process all requests.
Grupo ACE needed to validate the quality of its application through a Testing & QA strategy, understanding what aspects to optimize in order to increase end user satisfaction.
Results
Once the project was completed, a detailed report was made on all incidents and optimizations, ranging from the usability of the application, its functional and non-functional aspects, allowing Grupo ACE to make all the necessary adjustments and optimizations on its platform.
Background
Grupo ACE is one of the world’s largest insurance providers, with a presence in the main economies in Latin America and operating in Argentina since the 1990s, offering a series of services related to Life and Protection of Payments, Accidents and Health, Electronic Equipment, among others.
Since the quality of the service is one of the main pillars of the company, we needed to ensure the correct operation of certain digital channels so that the requests and suggestions of its clients could be processed correctly.
Challenges
The insurer has an application called “High-Frequency Claims”, where it manages the main claims from its clients. As the name implies, these claims, complaints, and suggestions are the most important and frequent and need to be addressed as quickly as possible by the company, thus offering the best possible service to its clients.
Grupo ACE needed to ensure the quality of the platform so that all complaints and requests from its users could be entered correctly and processed promptly by its customer service team.
Business Objective
The company sought to improve its customer service quality by identifying all possible failures in its High Frequency Claims platform, as well as its ability to efficiently process all requests.
Grupo ACE needed to validate the quality of its application through a Testing & QA strategy, understanding what aspects to optimize in order to increase end user satisfaction.
Results
Una vez finalizado el proyecto, se realizó un detallado informe sobre todas las incidencias y optimizaciones de diversa índole, que van desde la Usabilidad del aplicativo, como aspectos funcionales y no funcionales, permitiéndole a Grupo ACE realizar todos los ajustes y optimizaciones necesarios en su plataforma.
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